Terms

1 These terms and conditions (Terms) set out the terms on which you can purchase digital content (digital artwork, digital clipart, digital cards, digital stickers, printable wall art, printable posters) and physical products (posters, stickers) if and when offered through our website pixelcreationshub.com. You must accept these Terms for us to provide the Content to you.

2 Please read these terms carefully. These terms tell you who we are and other important information. They describe how we sell our Content, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.

3 Some of these Terms only apply if you are purchasing Content as a consumer. This means that you primarily use the Content for personal use (and will not use our Content for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.

4 By purchasing our Content, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Content.

5 Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

6 We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). We only collect personal information that is necessary to fulfil the delivery of our products. 

7 These terms cover the terms and conditions if you purchase Content via the Website. 

Who we are

1 Pixelcreationshub.com operates as a sole trader and is based in the United Kingdom.

2 We are an ecommerce business and in the business of selling digital artwork and print on demand products.

3 If you have any questions about these Terms, please contact us using the details below:

• Email: info@pixelcreationshub.com

• 61 Bridge Street, Kington, HR5 3DJ, UK

Placing an order

1 To purchase our Content, you need to place an order on our Website.

2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3 The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. We will then send you a confirmation email to let you know how you can receive the Content.

4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.

If you are a consumer

5 By placing an order, you confirm that you are an individual who is:

5.1 at least 14 years old;

6 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

7 The description of the Content is as set out on our Website.

8 We cannot guarantee that the colours displayed on your device when using purchased Content will match the exact colours shown on our Website. The colours of the Content may vary depending on what device you are using and your settings.

9 Where your device is required to meet technical requirements to run or display content purchased on our website, we will make this clear on our Website.

10 We are not responsible for content which fails to meet its description where your device does not meet the technical requirements as set out on our Website.

11 When providing our Content to you, we will:

11.1 provide our Content to you in accordance with these Terms; and

11.2 comply with all applicable laws.

Delivery of Digital Content

1 The Content you purchased can be downloaded or accessed via the link sent by email.

2 If you download Content onto someone else’s device, please make sure you obtain the owner’s permission before downloading Content onto their device.

3 If you are having any trouble downloading or accessing the Content, please email us at info@pixelcreationshub.com.

Licence

1 Where you use the Content in accordance with these Terms:

1.1 we grant you a non-exclusive, non-transferable licence to use the Content (and, where you are a business customer, for use within your business and to access the content provided for internal business purposes only)

2 So as long as you do not violate any restrictions set out in these Terms, you may make a limited number of copies of the Content for the purpose of providing a backup in accordance with your own internal operating procedures.

Licence Restrictions

1 You must not:

1.1 sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative works from, deconstruct, reverse engineer, decompile or disassemble, rent, lease, loan, sub-license or otherwise deal in copies or reproductions of the Content to other parties in any way except as permitted by these Terms;

1.2 remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection Content contained on or within the Content;

1.3 exploit the Content (or part of), content contained in it, any of our related literature, for any commercial purpose;

1.4 export or re-export the Content or any copy or adaptation in violation of any applicable laws or regulations;

1.5 create data or executable programs which mimic data or functionality in the Content;

1.6 use the Content for any illegal or immoral purposes;

1.7 use the Content to make any other Content or programme which is substantially similar to the Content.

Intellectual Property Rights

1 You agree that we and our licensors own all intellectual property rights in the Content. These Terms do not grant you any rights to any intellectual property rights in the Content except as expressly set out in these Terms.

2 You must not use our trade marks or our trade names on your website or in any marketing materials without our express written consent.

Price and Payment

1 The price for our Content will be shown on the Website and as set out in your order (Price). Applicable taxes are calculated at checkout.

2 Prices for our Content may change at any time. This will not affect existing orders unless:

2.1 the information you provided us in relation to your order was materially different from the information we required in order to provide the Content; or

2.2 there has been an error on the Website regarding the pricing of any of our Content and this affects your order, we will try to contact you using the contact details you provided when you placed your order. If this happens, we will give you the option to re-confirm your order at the correct price or to cancel your order.

3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.

4 We accept credit cards and debit cards. You can also pay by PayPal. All credit card and debit card payments need to be authorised by the relevant card issuer.

5 We do not accept an invoice for payment. 

6 We reserve the right to ban PayPal email accounts in case of repeated refund request.

Delivery of Digital Content

This clause only applies where you purchase Content from us as a consumer.

1 Digital downloads and digital products are non-refundable. By making a purchase, you agree to lose your 14 day right to cancel a purchase.

2 You have the right to have your digital product repaired or replaced.

3 To ask for a replacement please email us at info@pixelcreationshub.com.

Delivery of Physical Content

1 Where we have provided you with content in a physical format and you have already received your order, you must request to return the products to us within 14 days of receiving the product. To request a return email to info@pixelcreationshub.com  quoting the order number. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).

2 Upon receiving your return request, you will be provided a return address in the United Kingom.

3 Products automatically sent back to the printer or to our postal address without a request are not eligible for refund.

4 Products must be returned to us in a new and unused condition and, to the extent possible, in its original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.

5 Unless the Content is faulty or misdescribed, you are responsible for the cost of returning any content provided by physical means to us.

6 Once we have received the returned Content and are satisfied that the wrapping for the Content is in new and unused condition, we will provide you with a full refund (except postage cost). If you have sent any physical products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.

7 We will issue your refund to the same payment method you used when you placed your order.

8 Wrong address:  If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printer facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

9 Unclaimed parcels: Parcels that go unclaimed from the courier are returned to our printing facility. If you wish the parcel to be re delivered, you will be liable for the cost of the reshipment.

If the content is faulty

1 Where the Content or deliverables do not meet the descriptions on our Website:

If you are a consumer:

2 The Content that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply material that is in conformity with our contract with you.

3 If the Content is faulty, you can get a refund within 30 days of receiving the physical content. You must provide proof of the content being faulty or damaged. Send images to info@pixelcreationshub.com.

4 If you have returned the Content to us because it was faulty or misdescribed, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Content.

5 If the Content is faulty or misdescribed, please contact us as soon as reasonably possible at info@pixelcreationshub.com.

If you are a business customer:

6 You must notify us in writing within 30 days of receipt of the Content and any deliverables setting out the nature and extent of the faults or defects;

7 You are responsible for the cost of returning the Content to us; and

8 We shall, at our option, remedy the fault with the Content or refund the Price for the Content.

Customer Obligations

1 You agree that:

1.1 you will provide complete and accurate information when placing an order;

1.2 you are responsible for making sure that the information you provide us in order to enable us to provide the Content is correct;

1.3 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Content; and

1.4 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities.

Termination of contract

1 A contract shall start when we have provided you with written acceptance of your order and shall go on until:

1.1 all digital content has been delivered; in which case the contract shall expire;

1.2 30 days after physical content has been delivered.

Our Liability

1 We are not liable to you for any losses you incur where the delivery of the Content is delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Content.

2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the contract.

3 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

The following clause in this clause  only applies to you if you are a consumer.

4 If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

The following clauses in this clause only apply if you are a business customer.

5 Subject to the below, our liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the price for the Content paid by you.

6 We will not be liable to you under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:

6.1 consequential, indirect or special losses; or

6.2 any of the following (whether direct or indirect):

6.3 loss of profit;

6.4 loss or corruption of data;

6.5 loss or corruption of Content or systems;

6.6 loss or damage to equipment;

6.7 loss of use;

6.8 loss of opportunity;

6.9 loss of savings, discount or rebate (whether actual or anticipated); or

6.10 harm to reputation or loss of goodwill.

7 Where we have failed to provide you with the Content or some or all of the materials described on the Website as part of the Content purchased, we shall only be liable up to the limit of the price paid for the Content.

Feedback and Complaint

1 We welcome any feedback about our Content. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Content. If you have any comments, please let one of our sales assistants know or submit these to info@pixelcreationshub.com.

2 If you do have any complaints, please submit them to info@pixelcreationshub.com, we will aim to deal with these within 5 business days.

General

1 You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.

2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.

3 If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.

4 Under these Terms, notices must be in writing and sent to the other party's address or email address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed delivered the same day, or the next business day, if sent on a non-business day or after 5pm on any business day at the recipient's location.

5 Each contract, these Terms and the terms of each accepted order represent the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.

6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims. If you are a consumer and live in either Northern Ireland or Scotland, you can choose to bring a claim in England and Wales or in the courts of another part of the United Kingdom in which you live.